Shipping & Returns

Flat Rate Shipping:


Shipping is through Australia Post. All items weighing over 100gm are shipped with tracking. Items Under 100gm are shipped regular post in an envelope.

We have 5 flat rate regular shipping costs:


Up to 100gm $3.50  - Sent in a standard envelope with no tracking


101gm – 500gm $8.00


500gm up to 2kg -  $13.50

2kg up to 3.5 kg - $16.50

Anything over 3.5 kg - $19.00

Express post options available at checkout.

 

Delivery Times:

Once your goodies leave us they are in the hands of Australia Post. Therefore delivery times will vary depending on your location. Generally delivery is between 1 – 7 working days but please refer to the Australia Post website for specific delivery timeframes for your location. Returns and cancellations will not be accepted because your item has been delayed.

You will receive tracking for your order via email but please feel free to contact us if you are concerned about your delivery.


International:

Yes we can ship overseas. Please contact us with the items you require and we will provide you with you a shipping quote. 


Payment - All international orders must be paid through Pay Pal. We will send you a request once a total with shipping is confirmed.


Shipping - All International orders will be shipped registered post at the cost of the customer.

Customs / Taxes / Duties - International purchases may incur an import tax or duty before you receive your order. All fees are the responsibility of the customer. Ginger Lily will not be liable for any additional fees charged by government or other authorities. Please contact your country's customs department before you order to check on the charges and restrictions.


 

Returns Policy:


Handmade items:


We do not offer returns or refunds on our handmade or printed items. If by chance your handmade item is damaged during shipping please contact us within 5 days of receiving so that we can arrange a replacement.


All DIY Items:


Please choose carefully as we do not offer returns or refunds for over ordering, incorrect ordering or simply changing your mind. If you feel your item is faulty, incorrectly supplied or different to what is described please contact us for a return approval form within 5 days of receiving the goods. Any claims made outside of this period are at our complete discretion.

For a speedy return process please complete your form and follow all instructions outlined on the form. Once items arrive back to us they will be assessed before any refunds are processed. Goods must be returned to us in original condition and original packaging. We reserve the right to refuse the above if the item is not returned in original condition.

Return shipping will not be refunded or credited when it is deemed that the product is not faulty or incorrectly supplied. It is your responsibility to ensure that the goods make it to our address supplied on the return form. Any items lost in the post are not our responsibility.


Colour Variations
:

Even though we try to capture item colours as carefully as possible, differences in monitors and monitor settings may make onscreen colours appear slightly different. We are unable to accept returns if you have changed your mind once receiving your product.

Samples are available on most products to ensure you are happy with your choice, please contact us for details. If you are in Sydney you are welcome to make an appointment and visit our showroom to see our products in person.


Cancelling an Order
:

If you need to cancel your DIY stationery order for any reason please contact us ASAP. Cancellations will be accepted at the discretion of Ginger Lily.

All Printed and handmade invitation orders can only be cancelled up to 7 days after placing and paying for your order.

 

If you still have any questions about ordeirng, shipping or a return please contact us at

info@ginger-lily.com.au

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