Ordering

DIY items:


It can take up to 3 days to process orders for DIY products depending on our work load. If you are super excited about your purchase (I would be!) and need it in a hurry please call or text us on 0414 644 425 so that we can accommodate your request.

All orders placed on weekends or Public Holidays will generally leave the following business day.

Out of Stocks / Backorders:

We attempt to keep a minimum amount of stock of most items unless specified on the product information. As we have a large range of products it may not always be possible to have enough stock on hand to meet our orders. If an item is temporarily out of stock it is ordered in as soon as possible and you will be informed of any delays. In general it only takes a few days to receive new stock.

If you would like a split delivery (available items sent asap and backorder items sent when they arrive) please let us know when we contact you about your backorder.
All backorders are shipped at the cost of Ginger Lily.


Cancelling an Order:

If you need to cancel your DIY stationery order for any reason please contact us asap. Cancellations will be accepted at the discretion of Ginger Lily.


Handmade Items:

It takes 2 – 4 weeks to complete your handmade order from the time your payment is received. We will advise you at time of ordering when we expect delivery to be or if you need them for a particular date please let us know so we can accommodate you.


Samples:

Samples can be purchased simply by ordering through the website.


Proofs:

All printed orders will be sent a PDF proof, including all fonts, via email to sign off on before printing. Please check it very carefully. Once you have signed off on your proofs printing may begin. We will not print any orders unless we have received your signed proof back.


Variations:

Please bear in mind when ordering handmade products that they are hand made. Small variances between items are expected but will be minimal due to the nature of being handmade.
Whilst every attempt to display items as close to their true colour is made, differences in monitors and monitor settings may make onscreen colours appear slightly different.


Order Errors:

All orders are carefully checked before being shipped but occasionally a mistake can be made (I am only human!). Please check your order on receipt and inform Ginger Lily within 7 days of receiving your order if you find an error. Any mistakes made by Ginger Lily will be rectified as soon as possible at their cost.
After 7 days Ginger Lily will not be responsible for any mistakes and will consider the order as completed.


Printing Errors:

All printed orders will be sent a proof before printing. If you sign off on an error during this process you will be responsible for the cost of reprinting. It is the customer’s responsibility to check all proofs before signing off and printing.


Guest Lists:

Please fill out one of our guest list formats found in our ordering section of our website if required. Please fill out exactly as you want to see on your invitation. Any re prints because of mistakes from your guest list will be at the customer’s expense.

If you need to add extra names or have changes please send through a new guest list.

Click Here to download our Guest List Template.

 

 

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