FAQ

Where are you located?
Ginger Lily is located in the northern Sydney suburb of Mt Kuring-Gai.


Can we see your products in person?
Yes (if you are in Sydney!).  We have a showroom that is open by appointment where you can relax and take your time to view all our products in person. We can help to coordinate a theme or look with you or you can choose one of our designs.



What payments do you accept?
Currently we accept payments through Pay Pal and Bank deposit. If paying by direct deposit please allow a few extra days, as we will not ship items till your payment has cleared. If you are picking your order up you are welcome to pay in cash at the time of pick up.

Can I change your designs to suit my wedding?
All invitations can be altered to suit your wedding theme. We can generally change ribbons, card colours, shells, starfish, embellishments, fonts and wording etc. If you have a specific request please contact us before ordering.

How long will it take to get my Handmade order?
Because our handmade orders are crafted with love and care we ask you to allow up to 4 weeks for production from the time your payment is made. We will confirm an expected delivery date at the time of order. If you require your items in a hurry please contact us before ordering to confirm your timeframe. We do try to accommodate special requests as much as we can!

Can I purchase samples?
Yes, sample invitations can be purchased through the website like a normal order. DIY products can also be purchased on request. Please contact us to arrange what you need.

Can you help me put together a complete package for my event?
We would love to help you create that special look you are after for your event! Starting with your stationery through to your decorations. Make an appointment to visit our northern Sydney Showroom or email or call us to discuss your ideas

 

Of course if we have missed answering any of your questions please contact us so we can help!

 

 

 

 

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